Halloween & Boycotting

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Glo-Worm’s first Halloween was a blast…he was dressed as Yoda and few random pictures:

So one of the members at Fitness 19 is a magician and he asked if at some point we would come see him work at Turoni’s (for those who don’t live here, it is a local pizza/micro brewery restaurant). I thought this will be a great family dinner, the kiddos would get a kick out of seeing some magic…

First, off the gentlemen that invited ended up not work last night, second, we had a fabulous family dinner anyhoo. Good food, good conversation, good times…

So we are getting ready to pay, when it comes to my sisters attention that the prices for my nephews food is different on the ticket then it on the menu. Now the difference is not a lot, change really, but the difference was brought the attention of our waitress who in turn took it to the restaurant manager…

The Manager comes over with their ticket and tells MC that he has to pay what is on the ticket because that is what in the computer and the menu is incorrect. MC asks why the menu hadn’t been updated and why the waitress didn’t say anything about the price difference. The Managers tells him that the menu is going to updated when the new restaurant is opened and has no answer for the second part. MC says he is only paying for what the menu says he should have to pay for the food and she needs to change his ticket. She apologizes and says she does NOT have the authority to change the ticket and he has to pay what is on the ticket. She says that only the Owner can make those changes.

Once again I want to remind you the difference wasn’t all that much, instead of just explaining why there was a difference and then some how making it right, the MANAGER just kept making the situation worse. She told MC he could call the owner tomorrow and talk to him and come back for the difference. MC tells her he lives  miles away is the owner going to pay for the gas too???? Again, she just kept making the situation worse.

I think she finally got some change out of her purse to give to MC so we would leave. MC goes up to the counter to pay and by golly guess who was there? Yep, the owner. MC explains the situation and the owner defends his position of NOT allowing or empowering his RESTAURANT MANAGER to make simple changes like this.  He then tell MC, “It’s such a small amount go somewhere else.” So we are now boycotting Turoni’s (which makes me sad, they are the only place I know around here that puts feta cheese on their pizza) due to poor policies, customer service, and the owner telling us not come back.

I don’t expect anyone to take our same position with this, but if you go to Turoni’s I would make sure to ask if the price you are going to pay is the price on the menu.

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4 thoughts on “Halloween & Boycotting

    Kim Maines said:
    November 2, 2009 at 11:53 pm

    Bad customer service and it could’ve had such an easy fix!

    Chris said:
    November 3, 2009 at 4:22 am

    Hell yeah I say I expect everyone to take our position! They have to know this type of service is not tolerable and the owner should pay amends for it. In this time of recession, lost jobs, low income, etc…they should be sucking our toes to get us to come in the door…not pushing us out. Helpful hints for Turonis “ownership” 1. Empower your people. If you dont trust them they do not belong in that position. 2. Plano Customer Service. The cusotmer may not always be right but eating $1 from an overpriced menu is better than “arguing” your point that your price is whatever you want it to be regardless of what you are posting (on the web also). 3. Grow up, this ain’t the sixties. Your “I don’t give a shit” attitude went out like Enron. Funniset part of all this; It wasn’t my situation but I am as pissed off about it as the party involved. Rock on brother!

    Ruth said:
    November 3, 2009 at 4:03 pm

    I agree with both of you. It was small, simple fix..instead it got blown into a huge deal. Now we are doing whatever we can to get the information out to anyone and everyone we can. It may make some one think twice about going.

    Shell said:
    November 3, 2009 at 7:03 pm

    The arrogance of the owner was appalling. All we wanted to hear was, “Our mistake, let me go fix that”.

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